Terms and Conditions

GENERAL RENTAL CONDITIONS

ECO ZERO SRLS, with registered office in Bolzano (BZ), Via Maso della Pieve 4/F, VAT No. 02942560216, hereinafter referred to as the “Lessor,” rents to the Lessee (“Customer”) the vehicle specified on the front page of this rental agreement (“Vehicle”) for the agreed period.


1. REQUIREMENTS

The vehicle may be driven by the Customer or—if indicated on the front page of this agreement—by a “second driver,” provided both are at least 21 years old (25 years for vintage vehicles) and have held a valid driving license for the appropriate vehicle class for at least 12 months. The vehicle may not be driven by any other person unless the Lessor provides prior written authorization. The Customer assumes full risk and responsibility for allowing third parties to use the vehicle and for violations of Article 116, Section XII of the Italian Highway Code related to driving without a valid license. The following documents are required to rent the vehicle: valid driving license, ID card or
passport, tax code, and a credit card for the security deposit.


2. VEHICLE CHECK AND CUSTOMER OBLIGATIONS

The vehicle is delivered in perfect working condition with a full tank, accessories, equipment, and registration documents. The Customer, by signing, accepts the vehicle as suitable and defect-free. This contract grants possession, not ownership. The Customer acquires no real rights over the vehicle or its accessories.

The Customer agrees to responsible usage, including:

  • No driving on unpaved roads

  • No transport of dangerous/illegal goods

  • No use invalidating insurance

  • No paid transport

  • No towing

  • No driving under the influence

  • No races or competitions

  • No driving lessons

  • No subletting or unauthorized transfers

  • No use beyond the intended purpose

Driving outside the EU is only permitted where “Green Card” insurance applies. The Customer is liable for all traffic fines and must pay them immediately. Repatriation costs: €2/km. In the event of theft, full liability applies if the keys are not returned or in cases of gross negligence.


3. CUSTOMER OBLIGATIONS

The Customer undertakes not to provide false information regarding identity, age, address, or driving license, and indemnifies the Lessor from any consequences arising from such misrepresentations. The Customer must hold a valid license and not be subject to legal or administrative restrictions. The Customer agrees to pay the rental fee indicated on the front page plus VAT and to return the vehicle at the agreed location and time in the same condition (except for normal wear and tear). Optional insurance (if agreed), fuel, extra mileage, and additional charges must also be paid. The Customer authorizes the Lessor to charge contractual penalties, fines, damages, etc., to the credit
card provided.


4. LIMITATION OF THE LESSOR’S LIABILITY

The Lessor is not liable for any damages of any kind to persons, animals, or property of the Customer or third parties, including damages due to unavailability of the vehicle, breakdowns, accidents, theft, unrest, war, natural disasters, force majeure, or unforeseen events. Items left in the vehicle are considered abandoned. The Customer and their heirs waive any claims against the Lessor related to the use of the vehicle or loss/damage of property.


5. RESERVATION AND CANCELLATION

Reservations can be made on the website (www.rentgarda.com) or on-site. A valid driver’s license, ID, and tax code are required for reservation. A deposit of 30% of the rental amount must be paid. Providing false or incomplete data results in liability. Cancellation is free up to 48 hours before rental start (excluding bank fees); afterward, the full amount is due.


6. DELIVERY AND RETURN

A rental day runs from 9:00 a.m. to 6:30 p.m. (not 24h), with a 15-minute grace period. Delivery takes place at the station specified in the contract. Return must occur during office hours. Return outside office hours is only allowed with prior approval; in that case, the rental ends at reopening. Delays over 30 minutes incur a penalty (see Art. 13). The vehicle, keys, documents, and accessories must be fully returned, or a penalty will apply. Changes to the return time require the Lessor’s approval. In case of late return, the Lessor  may repossess the vehicle at the Customer’s expense.


7. PAYMENTS

Payments can be made in cash, with debit card, credit card, or by bank transfer. A 30% deposit is due at booking, with the balance payable upon vehicle pick-up. Travel vouchers are accepted only if issued on an official Eco Zero-Rentgarda form and not excluded by the travel agency.


8. SECURITY DEPOSIT

The Lessor may require a deposit (as indicated on the front page). This may be held via the Customer’s credit card if contractually agreed.


9. INSURANCE COVERAGE

The vehicle has mandatory liability insurance (deductible €250 incl. VAT), excluding the driver. The policy is available at the Lessor’s office, and a copy is in the vehicle. The Customer is liable for damage, fire, or theft up to the market value of the vehicle. The Lessor may charge up to the agreed deductible. Optional insurance is valid only if agreed and paid in advance. A €50 (+VAT) processing fee applies for damage handling. In cases of intent, gross negligence, misuse, or driving under the influence, the Customer is fully
liable.


10. ACCIDENTS

In the event of an accident, the Customer must immediately notify the Lessor and submit an accident report (incl. CID) within 24 hours with names and addresses of all parties and witnesses. A police report must be filed, and no admission of fault should be made. In case of theft, a police report must be filed immediately. For at-fault accidents, Eco Zero will provide a damage estimate with photos and notify the Customer via email.


11. BREAKDOWNS

The Lessor ensures the vehicle is in working condition (see Art. 2). Rental includes maintenance, except tire damage. Emergency repairs up to €100 (incl. VAT) may be carried out without approval if a receipt is issued in the Lessor’s name. If a defect not caused by the Customer occurs, a replacement vehicle may be provided (if possible) or unused rental time refunded (excluding further compensation). Abandoning the vehicle without consent incurs a €2,500 penalty and full reimbursement of related costs.


12. VEHICLE IMPOUNDMENT

If the vehicle is impounded due to the Customer’s fault, the daily rental rate applies until release, up to the vehicle’s replacement value. After payment, ownership may be transferred to the Customer if applicable.


13. VIOLATIONS, TOLLS, AND ADMINISTRATIVE FEES

The Customer agrees to comply with all legal obligations, including tolls, parking, and taxes. In case of violations, the Customer bears all fines and charges. The Lessor may either forward Customer data or pay the fine and recover the cost plus a €25 (+VAT) handling fee via credit card—even after contract termination if fines arrive later.


14. PENALTIES AND VEHICLE RETURN

Late return up to 30 minutes: €10. Over 30 minutes: full daily rate. Lost keys or documents: €150. Missing fuel: €15 + fuel. Unreturned helmet: €100.


15. CONTRACT AMENDMENTS

Any changes or additions to this contract must be in writing to be valid.


16. DISPUTES

This rental agreement is governed by Italian law. Jurisdiction lies with the court of the Lessor’s registered office unless mandatory law provides otherwise.


17. PRIVACY INFORMATION (GDPR – Art. 13, Regulation EU 2016/679)

Pursuant to Art. 13 of Regulation (EU) 2016/679 (GDPR)

1. Data Controller

The controller of your personal data is ECO ZERO SRLS, Via Maso della Pieve 4/F – 39100 Bolzano (BZ), Tax No. 02942560216, Email: info@rentgarda.com, Tel.: +39 380 3468000

2. Purposes and Legal Basis

Your data is processed for the following purposes:

  • conclusion and execution of the rental agreement,
  • fulfillment of legal and tax obligations,
  • management of fines, accidents, and damages,
  • exercise or defense of legal claims,
  • with your explicit consent – sending promotional information about services.
    The legal basis is: contract execution (Art. 6(1)(b) GDPR), legal obligations
    (Art. 6(1)(c)), or your consent (Art. 6(1)(a)).
3. Types of Data Processed

Name, address, tax code, ID number, license details, contact data, payment details, vehicle registration and data, GPS location in case of theft.

4. Data Recipients

Your data may be shared with:

  • public authorities (e.g., police, fine offices),
  • insurers and legal advisors,
  • IT and administrative service providers,
  • authorized company personnel.

No transfer to non-EU countries unless required by law or contract.

5. Data Retention

Data is retained for the duration of the rental and as required by law (e.g., 10 years for accounting records).

6. Data Subject Rights

You have the right to:

  • access your data,
  • rectification,
  • erasure (“right to be forgotten”),
  • restriction of processing,
  • data portability,
  • object to processing.

To exercise these rights, contact the Controller using the details above.

7. Right to Complain

If you believe your data is processed unlawfully, you may lodge a complaint with the Data Protection Authority.

8. Data Requirement

Providing your personal data is necessary for the contract. Refusal may result in denial of service.

9. Automated Decisions

No automated decision-making or profiling takes place.

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